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Lost luggage
Phone: +90 212 444 0 849 (domestic) - 0 850 333 0849 (-)
Call Center


İstanbul (IST)

Department
Extention
Cargo Sales & Marketing Directory (Turkey)
Phone: 212 463 63 63 12157, 11452, 12014, 12025
Fax 212 463 21 20  
E-mail: cargosales@thy.com  
Working hours: 5 days / 08:30-17:30  
Department
Extention
Cargo Reservation Department
Phone: (+90) 850 333 0 777  
E-mail: cargoreservation@thy.com  
Telex: 31066 SSTK  
SITA ISTFRTK-ISTFCTK  
Working Hours: 7 Days / 07:00-22:30  
Cargo Network Planning Department (for Charter)
Phone: 212 463 63 63 11420/11255/12782
Fax: 212 463 21 20  
E-mail: cargocharter@thy.com  
SITA: ISTFOTK  
Working Hours: Week days / 08:30-17:30  
Istanbul Cargo Management / Airport
Phone: 212 463 63 63 15330 / 15319
Fax: 0212 465 24 74  
Telex: 31067 HHTK  
SITA: ISTFNTK  
Working Hours: Week days / 08:30-17:30  
Delivery and Custom Automation
Phone: 212 463 63 63 15334/15335/15801/14814/14817
Fax 212 465 24 77  
E-mail: ordinogumrukotomasyon@thy.com  
Working Hours:
Everyday / 06:30-22:30
 
Cargo Operational Control and Development Department
Phone: (+90) 850 333 0 777  
Trace Mail: cargotracing@thy.com  
SITA: ISTFETK, ISTFTTK  
Working Hours: 7 Days / 24 Hours  
Claims Mail: cargoclaim@thy.com  
Customer Relations: cargocustomer@thy.com  
Working Hours: Working days / 08:30-17:30  
Special Cargo:
E-mail: specialcargo@thy.com  
Phone: 212 463 63 63 15831,15812,15834
Working Hours: 08:30-17:30  
     
Cargo&Document Acceptance (Export)
Phone: 212 463 63 63  15338 / 15342 / 15341
Fax: 212 465 24 77  
E-mail: kargoevrakkabulsefligi@thy.com  
SITA: ISTFKTK  
Working Hours: Everyday / 06:30-22:30  
Domestic Cargo - Departure
Phone: 212 463 63 63 15331/15350
E-mail kargoichatsefligi@thy.com  
Fax: 212 465 24 79  
SITA: ISTFGTK  
Working Hours: 7 Days / 24 Hours  
Domestic Cargo - Arrival
Phone: 212 463 63 63 15349
E-mail: kargoichatsefligi@thy.com  
Fax: 212 465 24 76  
SITA: ISTFDTK  
Working Hours: 7 Days / 24 Hours  
Mail & Post Suvervisor
Phone: 212 463 63 63 15321/14826 (Operasyon: 15322)
E-mail: kargopostasefligi@thy.com  
Fax: 212 465 20 36  
SITA: ISTFUTK  
Working Hours: 7 Days / 24 Hours  
Sabiha Gokcen (SAW) Airport Cargo
Phone: 216 588 87 74
30629
E-mail: sawkargo@thy.com
SITA: SAWFHTK  
Working Hours: 7 Days / Hours 06:30'dan 23:00'e kadar  
Fax 216 588 52 90  

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Ankara (ESB)


Departments

Extention
Cargo Management / Airport
Phone: (Manager) 312 590 19 29  
Fax: 212 463 21 63  
E-mail: esbcargo@thy.com  
SITA: ESBFNTK  
Cargo Reservation
Phone: 312 590 19 29 31415 / 31417
Fax: 212 463 21 77  
E-mail: ankkargoexport@thy.com  
Sales & Marketing
Phone: 312 590 19 29 31480/31481/31482
Fax: 212 463 21 63  
E-mail: ankkargosmq@thy.com  
Delivery / Transfer's Department
Phone: 312 590 19 29 31411/31412
Fax 212 463 21 65
 
E-mail: ankkargoordino@thy.com  
Cargo Tracing
Phone: 312 590 19 29 31408 / 31409
Fax 212 463 21 65
 
E-mail: ankkargotracing@thy.com  
Domestic Cargo
Phone: 312 590 19 29 31407 / 31420
Fax:

212 463 21 64

 
E-mail: ankkargosefligi@thy.com  
Cargo Handling
Phone: 312 590 19 29 31407 / 31418 / 31419
Fax: 212 463 21 64  
E-mail: ankkargosefligi@thy.com  
SITA: ESBFHTK - ESBFBTK  
Temporarily Storage Facility
Phone: 312 590 19 29 31424/31423/31422
Fax 212 463 21 65
 
E-mail ankkargoordino@thy.com

 
E-mail: ankkargogumruk@thy.com  
Cargo Supervisor
Phone: 90 312 590 19 29 31407 /31438 (24 Hours)
Fax: 212 463 21 64

 
Ankara Cargo Working Hours;
Cargo Reservation,Delivery,Cargo Tracing: 08:30 - 17:30  
Domestic Cargo and Handling:: 24 Hours  

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Adana (ADA)


Departments
Extention
Cargo Management / Airport
Phone: 322 432 77 13 30506
  322 433 21 21  
Email: adacargo@thy.com
Fax: 322 435 99 35  
SITA: ADAFNTK  
Cargo Reservation
Phone: 322 433 21 21 30534
Email: adanacargomg@thy.com;adacargotracing@thy.com
SITA: ADAFHTK  
Delivery / Transfer's Department
Phone: 322 433 21 21 30522
Email: adanacargomg@thy.com;adacargotracing@thy.com
SITA: ADAFHTK  
Domestic Cargo
Phone: 322 433 21 21 30547
Email: adanacargomg@thy.com;adacargotracing@thy.com
Cargo&Document Acceptance (Export)
Phone: 322 433 21 21 30547
Email: adanacargomg@thy.com;adacargotracing@thy.com
Cargo Delivery
Phone: 322 433 21 21 30548
International Cargo - Import
Phone: 322 433 21 21 30549
Email: adanacargomg@thy.com
SITA: ADAFHTK  
Adana Cargo Working Hours;
Cargo Reservation,Delivery,Cargo Tracing: 08:30 - 17:30  
Domestic Cargo and Handling:: 24 Hours  

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Antalya (AYT)


Departments
Extention
Cargo Management/ Airport
Phone: 242 320 63 63 30750
Fax: 242 330 32 20   
E-mail: aytcargo@thy.com  
SITA: AYTFNTK  
Cargo Supervisor
Phone: 242 320 63 63 30753
E-mail:: antalyakargogenel@thy.com  
SITA: AYTFHTK  
Sales & Marketing
Phone: 242 320 63 63
30789, 30751
Fax: 242 320 32 20  
E-mail: antalyakargorezervasyon@thy.com
 
Domestic and İnternetional Cargo Handling
Phone: 242 320 63 76  
  242 320 63 63 30757
Fax: 242 320 32 20  
E-mail: antalyakargohandling@thy.com  
SITA: AYTFHTK  
Cargo Reservation
Phone: 242 320 63 74  
  242 320 63 63 30754
E-mail: antalyakargorezervasyon@thy.com  
SITA: AYTFHTK  
Delivery / Transfer's Department
Phone 242 320 63 63 30756
E-mail: ordinoozetbeyan@thy.com  
SITA: AYTFHTK  
Temporarily Storage Facility
Phone: 242 320 63 63 30756
E-mail: antalyakargoantrepo@thy.com  
SITA: AYTFHTK  
Cargo Accounting
Phone: 242 320 63 63 30752
E-mail: akargo@thy.com  
SITA: AYTFHTK  
Antalya Cargo Working Hours;
Cargo Reservation,Delivery: 08:30 - 12:00 / 13:00 - 17:30  
Domestic Cargo and Handling: 7 Days / 24 Hours  

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İzmir (ADB)


Departments
Extention
Cargo Management / Airport
Phone: (Manager) 232 274 21 59  
Fax: 212 463 21 17  
SITA: ADBFNTK  
E-mail: adbkargo@thy.com  
Cargo Supervisor
Phone: 232 274 23 00 30276
Fax: 232 274 20 51  
Cargo Reservation
Phone: 232 274 23 00 30270 / 30271
  232 274 38 73  
  232 274 37 68  
  232 274 37 61  
Fax: 232 274 20 51  
E-mail: izmcargorezervasyon@thy.com  
Cargo Shift Supervisor
Phone: 232 274 23 00 30272
Fax: 232 274 20 51  
Domestic and International Cargo Handling
Phone: 232 274 23 00 30273/ 30274/ 30275
Fax: 232 274 20 51  
SITA: ADBFBTK  
E-mail: izmhandling@thy.com  
Cargo Tracing
Phone: 232 274 23 00 30277
Fax: 212 463 21 17/232 274 20 51  
SITA: ADBFTTK  
E-mail: izmcargotracing@thy.com  
Import documents delivery/custom affairs
Phone: 232 274 23 00 30278/30279/30280
Email: izmimporttracing@thy.com  
Cargo Accounting
Phone: 232 274 23 00 30282
Fax: 232 274 20 51  
Temporarily Storage Facility
Phone: 232 274 23 00 30284
Izmir Cargo Management Working Hours;
Cargo Reservation,Delivery, Accounting, Temporarily Storage Facility:: 08:30 - 17:30  
Domestic Cargo and Handling 7 Days / 24 Hours  

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