Contact Us

 

 

İletişim Uçak Bileti



Lost luggage
Phone: +90 212 444 0 849 (domestic) - 0 850 333 0849 (-)
Call Center

İstanbul (IST)

Department   Extention
Cargo Marketing and Sales Mng. (Turkey)
Phone: 212 463 63 63 12157, 12014, 13723-13067
Fax: 212 463 21 20  
E-mail: cargosales@thy.com  
Working Hours: 7 /24  
Department   Extention
İstanbul Cargo Sales Management(For Reservations)
Phone: (+90) 850 333 0 777 15399
E-mail: KARGOREZERVASYON@THY.COM  
Working Hours: 7 Days / 07:00-22:30  
Cargo Network Management (For Charter Orders)
Phone: 212 463 63 63 11255/12782/12462/13995
Faks: 212 463 21 20  
E-mail: cargocharter@thy.com  
SITA: ISTFOTK  
Working Hours: Weekdays / 08:00-17:00  
Cargo Hub Operations Management
Phone: 212 463 63 63 15319
E-mail:
 
Telex: 31067 HHTK  
SITA: ISTFNTK  
Working Hours: 7 /24  
Customs Management
Phone: 212 463 63 63 15334 / 15335 / 15801 / 14816 / 14817
Customs Otomation Working Hours 7 /24 13822 / 15362 / 14813 / 14812 / 14752 / 14754 / 14753 / 13590 / 13599
E-mail: ordinogumrukotomasyonsefligi@thy.com  
Ordino Working Hours: Weekdays 08:00 / 17:00 Mesai saatleri dışında Extention 15894 / 14814 / 14816 / 14817
Cargo Customer Services Management
Cargo Customer Services
  You can send your request, suggestions and complaints via Turkish Cargo Web Portal.
E-mail: cargocustomer@thy.com  
Phone: (+90) 850 333 0 777  
Working Hours: 7 /24  
Cargo Claim
  All claim requests must be submitted by claimant via only Turkish Cargo Web Portal.
Phone: (+90) 850 333 0 777  
Working Hours: Weekdays 08:00 – 17:00  
Special Cargo Management
E-mail: servicestandardsc@thy.com  
Phone: 212 463 63 63 16299, (667)55171, (667)55162
Working Hours: 08:00-17:00  
Cargo and Document Acceptance (Export)
Phone: 212 463 63 63  14891-(94-95-96) Konşimento:14892(-93)
Faks: 212 465 24 77  
E-mail: kargoevrakkabulsefligi@thy.com  
SITA: ISTFKTK  
Working Hours: Everyday / 06:30-22:30  
Domestic - Arrival Cargo
Phone: 212 463 63 63 15350/14827
E-mail kargoichatsefligi@thy.com  
Faks: 212 465 24 79  
SITA: ISTFGTK  
Working Hours: 7 /24  
Domestic - Departure Cargo
Phone: 212 463 63 63 15349/14829
E-mail: kargoichatsefligi@thy.com  
Faks: 212 465 24 76  
SITA: ISTFDTK  
Working Hours: 7 /24  
Domestic Arrival Customs Bonded Transfer Cargo
Phone: 212 463 63 63 15331
Domestic Customer Service
Phone: 2124636363 15853
E-mail: DOMESTIC CARGO CUSTOMER   
domesticcargocustomer@thy.com
Mail Ops Chiefment
Phone: 212 463 63 63 15321/14826/15392 (Operasyon:15322)
E-mail: kargopostasefligi@thy.com  
Faks: 212 465 20 36  
SITA: ISTFUTK  
Working Hours: 7 /24  
Sabiha GökçenAirport Cargo
International
Phone: : (0212)  463 63 63 30661
E-mail: SAWTURKISHCARGO@THY.COM  
ersin.erol@tgs.aero
SITA: SAWFHTK  
Working Hours: 7 /24  
Domestic
Phone:  (0212)  463 63 63 30629- 30662
Faks: (0216) 588 87 74   
E-mail: SAWKARGO@THY.COM  
Working Hours: 7 /24  

Ankara


Department   Extention
Cargo Mngmnt. / Airport
Phone: (Müdür) 312 590 19 29  
Faks: 212 463 21 63  
E-mail: esbcargo@thy.com  
SITA: ESBFNTK  
Cargo Reservation
Phone: 312 590 19 29 31416/ 31384
Faks: 212 463 21 77  
E-mail: ankkargoexport@thy.com  
Working Hours: 7 Days / 08:30-17:30  
Sales and Marketing
Phone: 312 590 19 29 31480/31481/31497
Faks: 212 463 21 63  
E-mail: ankkargosmq@thy.com  
Ordino
Phone: 312 590 19 29 31411/31412
Fax 212 463 21 65  
E-mail: ankkargoordino@thy.com  
Working Hours: 7 Days / 08:30-17:30  
Domestic Cargo
Phone: 312 590 19 29 31407/31420
Faks: 212 463 21 64  
E-mail: ankkargosefligi@thy.com  
Working Hours: 7 /24  
Handling
Phone: 312 590 19 29 31407 / 31438 / 31419
Faks: 212 463 21 64  
E-mail: ankkargosefligi@thy.com  
SITA: ESBFHTK - ESBFBTK  
Working Hours: 7 /24  
Temporary Storage(Antrepo)
Phone: 312 590 19 29 31424/31423/31422
Fax 212 463 21 65  
E-mail ankkargoordino@thy.com; ankkargogumruk@thy.com  
Cargo Chief
Phone: 90 312 590 19 29 31407 /31438 (24 saat)
Ankara Cargo Mn. Working Hours;
Cargo Reservation,Ordino 08:30 - 17:30  
Domestic Cargo, Handling: 24 Hours  

Adana


Department   Extention
Cargo Mngmnt. / Airport
Phone: 322 433 21 21 30506
Email: adacargo@thy.com  
Faks: 322 435 99 35  
SITA: ADAFNTK  
Cargo Chief    
Phone: 322 433 21 21 30534
Cargo Reservation    
Phone: 322 433 21 21 30530-30535
Email: adanacargomg@thy.com;  
SITA: ADAFHTK  
Working Hours: 7 Days / 08:30-17:30  
Cargo Sales & Marketing    
Phone: 322 433 21 21  
Email: adanacargomg@thy.com  30577-30534
Ordino    
Phone: 322 433 21 21 30522
Email: adanacargomg@thy.com 30571
SITA: ADAFHTK  
Working Hours: 7 Days / 08:00-17:00  
Domestic Cargo    
Phone: 322 433 21 21 30547
Working Hours: 7 /24  
Document Acceptance    
Phone: 322 433 21 21 30547
Email: adanacargomg@thy.com  
Cargo Deliverance    
Phone: 322 433 21 21 30548
Import Cargo    
Phone: 322 433 21 21 30549-30571
Email: adanacargomg@thy.com  
SITA: ADAFHTK  
Adana Kargo Müdürlüğü Working Hours;    
Cargo Reservation,Ordino 08:00 - 17:00  
Domestic Cargo, Handling: 24 Hours  
Antalya

Department   Extention
Cargo Mngmnt. / Airport
Phone: 242 320 63 63 30750
Faks: 242 330 32 20   
E-mail: aytcargo@thy.com  
SITA: AYTFNTK  
Cargo Chief
Phone: 242 320 63 63 30753
E-mail:: antalyakargogenel@thy.com  
SITA: AYTFHTK  
Sales and Marketing
Phone: 242 320 63 63 30789-30751
Faks: 242 320 32 20  
E-mail: antalyakargorezervasyon@thy.com  
Domestic & International Cargo (Handling)
Phone: 242 320 63 63-76  
  242 320 63 63 30757
Faks: 242 320 32 30  
E-mail: antalyakargohandling@thy.com  
SITA: AYTFHTK  
Working Hours: 7 /24  
Cargo Reservation
Phone: 242 320 63 63-74 30754
E-mail: antalyakargorezervasyon@thy.com  
SITA: AYTFHTK  
Working Hours: 7 Days / 08:30-17:30  
Ordino / Declaration
Phone 242 320 63 63 30756
E-mail: ordinoozetbeyan@thy.com  
SITA: AYTFHTK  
Working Hours: 7 Days / 08:30-17:30  
Temporary Storage
Phone: 242 320 63 63 30759
E-mail: antalyakargoantrepo@thy.com  
SITA: AYTFHTK  
Working Hours: 7 Days / 08:30-17:30  
Accounting
Phone: 242 320 63 63 30752
E-mail: akargo@thy.com  
SITA: AYTFHTK  
Working Hours: 7 Days / 08:30-17:30  
Antalya Cargo Mn. Working Hours;
Cargo Reservation,Ordino, Accounting, Temporary Storage: 08:30 - 12:00 / 13:00 - 17:30  
Cargo Shift on duty: 7 /24  

İzmir


Department   Extention
Cargo Mngmnt. / Airport
Phone: (Müdür) 232 274 21 59  
Faks: 212 463 21 17  
SITA: ADBFNTK  
E-mail: adbkargo@thy.com  
Cargo Chief
Phone: 232 274 23 00 30205
Faks: 232 274 20 51  
Cargo Reservation
Phone: 232 274 23 00 30270 / 30271
  232 274 38 73  
  232 274 37 61  
Faks: 232 274 20 51  
E-mail: izmcargorezervasyonmg@thy.com  
Working Hours: 7 Days / 08:30-17:30  
Cargo Shifts Chiefment
Phone: 232 274 23 00 30272
Faks: 232 274 20 51  
Handling / Domestic Cargo
Phone: 232 274 23 00 30273/ 30274/ 30275
Faks: 232 274 20 51  
SITA: ADBFBTK  
E-mail: izmhandlingmg@thy.com  
Ordino / Declaration
Phone: 232 274 23 00 30278/30279/30280
Email: izmimporttracing@thy.com  
Working Hours: 7 Days / 08:30-17:30  
Accounting
Phone: 232 274 23 00 30281-30282-30283
Working Hours: 7 Days / 08:30-17:30  
Temporary Storage
Phone: 232 274 23 00 30276
Working Hours: 7 Days / 08:30-17:30  
İzmir Cargo Mn. Working Hours;
Cargo Reservation,Ordino, Accounting, Temporary Storage: 08:30 - 17:30  
Cargo Shift on duty: 7 Days / 08:30-17:30