Claims

 
Claims Flight Ticket

Though it is rare, there may be issues in cargo transportation that result in loss, damage, or delayed delivery, even if all the necessary measures have been taken. In order to ensure that our valuable customers’ compensation claims arising from loss, damage, or delayed delivery are examined in a timely fashion, quickly and accurately, the recipient/sender of the cargo or individuals authorized by them must apply to the Turkish Airlines offices or Cargo General Sales Agents representing the Turkish Airlines, within the application deadlines and with the required documents.

You can download the following .pdf document to get information on how to submit your claim, the limits for compensation claims, required documents, insurance, carrier’s liability, and contract terms.


 File Size Type
Carrier’s Liability 81 KB Claims Flight Ticket
Compensation Claims and Insurance 105 KB Claims Flight Ticket
Application Form For Compensation 54 KB Claims Flight Ticket

Contact details

Phone:
(+90) 850 333 0 777

Claims Mail
cargoclaim@thy.com


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