Contact Us

 

 

İletişim Uçak Bileti



Lost luggage
Phone: +90 212 444 0 849 (domestic) - 0 850 333 0849 (-)
Call Center

Istanbul

Department   Extention
Cargo Marketing and Sales Management (Turkey)
Phone: 212 463 63 63 12157, 12014, 13723-13067
Fax: 212 463 21 20  
E-mail: cargosales@thy.com  
Working Hours: 7 Days/24 Hours  
Department   Extention
İstanbul Cargo Sales Management(For International Cargo Reservations)
Phone: (+90) 850 333 0 777 15399
E-mail: CargoREZERVASYON@THY.COM  
Working Hours: 7 Days/07:00-22:30  
İstanbul Kargo Satış Müdürlüğü (For Domestic Cargo Reservations)
Phone: 212 463 63 63 15350/14827
Faks: 212 465 24 79  
E-mail: kargoichatsefligi@thy.com  
SITA: ISTFGTK  
Working Hours: 7 Days / 24 Hours  
Cargo Network Management (For Charter Orders)
Phone: 212 463 63 63 11255/12782/12462/13995
Faks: 212 463 21 20  
E-mail: cargocharter@thy.com  
SITA: ISTFOTK  
Working Hours: Weekdays / 08:00-17:00  
Customs Management    
Phone: 212 463 63 63 15334 / 15335 / 15801 / 14816 / 14817
Customs Otomation Working Hours 7 Days / 24 Hours 13822 / 15362 / 14813 / 14812 / 14752 / 14754 / 14753 / 13590 / 13599
E-mail: ordinogumrukotomasyonsefligi@thy.com  
Ordino Working Hours: Weekdays / 08:00 / 17:00 Out of Working Hours Extention 15894 / 14814 / 14816 / 14817
Cargo Operation Control Management
Phone: (+90) 850 333 0 777  
Cargo Tracing E-Mail: cargotracing@thy.com  
SITA: ISTFETK, ISTFTTK  
Working Hours: 7 Days / 24 Hours  
Cargo Compensation E-mail: cargoclaim@thy.com  
Customer Relations cargocustomer@thy.com  
Airway Bill Quality Data: e-cargo@thy.com  
Working Hours: Weekdays / 7 Days / 24 Hours  
Cargo Customer Services Management    
Cargo Customer Services    
  You can send your request, suggestions and complaints via Turkish Cargo Web Portal.  
E-mail: cargocustomer@thy.com  
Phone: (+90) 850 333 0 777  
Working Hours: 7 Days/24 Hours  
Cargo Claim    
  All claim requests must be submitted by claimant via only Turkish Cargo Web Portal.  
Phone: (+90) 850 333 0 777  
Working Hours: Weekdays 08:00 – 17:00  
Special Cargo Management    
E-mail: servicestandardsc@thy.com  
Phone: 212 463 63 63 16299, (667)55171, (667)55162
Working Hours: 08:00-17:00  
Cargo and Document Acceptance (Export)    
Phone: 212 463 63 63  14891-(94-95-96) AWB:14892(-93)
Faks: 212 465 24 77  
E-mail: Cargoevrakkabulsefligi@thy.com  
SITA: ISTFKTK  
Working Hours: Everyday/06:30-22:30  
Domestic - Arrival Cargo    
Phone: 212 463 63 63 15350/14827
E-mail cargoichatsefligi@thy.com  
Faks: 212 465 24 79  
SITA: ISTFGTK  
Working Hours: 7 Days/24 Hours  
Domestic - Departure Cargo    
Phone: 212 463 63 63 15349/14829
E-mail: cargoichatsefligi@thy.com  
Faks: 212 465 24 76  
SITA: ISTFDTK  
Working Hours: 7 Days/24 Hours  
Domestic Arrival Customs Bonded Transfer Cargo    
Phone: 212 463 63 63 15331
Domestic Customer Service    
Phone: 2124636363 15853
E-mail: DOMESTIC CARGO CUSTOMER   
E-mail: domesticcargocustomer@thy.com  
Mail Ops Chiefment    
Phone: 212 463 63 63 15321/14826/15392 (Operation:15322)
E-mail: Cargopostasefligi@thy.com  
Faks: 212 465 20 36  
SITA: ISTFUTK  
Working Hours: 7 Days/24 Hours  
Sabiha Gökçen Airport Cargo    
International
Phone: : (0212)  463 63 63 30661
E-mail: SAWTURKISHCARGO@THY.COM  
  ersin.erol@tgs.aero  
SITA: SAWFHTK  
Working Hours: 7 Days/24 Hours  
Domestic
Phone:  (0212)  463 63 63 30629- 30662
Faks: (0216) 588 87 74   
E-mail: SAWCargo@THY.COM  
Working Hours: 7 Days/24 Hours  








Ankara

Department   Extention
Cargo Management / Airport    
Phone (Manager):  312 590 19 29 31401
Faks: 212 463 21 63  
E-mail: esbcargo@thy.com  
SITA: ESBFNTK  
Cargo Reservation    
Phone: 312 590 19 29 31416/ 31384
Faks: 212 463 21 77  
E-mail: ankCargoexport@thy.com  
Sales and Marketing
Phone: 312 590 19 29 31480/31481/31497
Faks: 212 463 21 63  
E-mail: ankCargosmq@thy.com  
Ordino
Phone: 312 590 19 29 31411/31412
Fax 212 463 21 65  
E-mail: ankCargoordino@thy.com  
Cargo Tracing
Phone: 312 590 19 29 31408 / 31417
Fax 312 463 21 65  
E-mail: ankCargotracing@thy.com  
Working Hours: 7 Days/08:30-17:30  
Domestic Cargo (Departure)
Telefon: 312 590 19 29 31420
Faks: 212 463 21 64  
E-posta: ankkargosefligi@thy.com  
Çalışma Saatleri: 7 Gün / 24 Saat  
Domestic Cargo (Arrival)
Phone: 312 590 19 29 31421
Faks: 212 463 21 64  
E-mail: ankcargosefligi@thy.com  
Working Hours: 7 Days/24 Hours  
Cargo Tracing (Departure)
Phone: 0 312 590 19 29 31417
Fax: 0 212 463 21 77   
E-mail: ankcargotracing@thy.com  
Cargo Tracing (Arrival)
Phone: 0312 590 19 29  31408
Fax:  0 212 463 21 65  
E-mail: ankcargotracing@thy.com  
Handling
Phone: 312 590 19 29 31407 / 31438 / 31419
Faks: 212 463 21 64  
E-mail: ankcargosefligi@thy.com  
SITA: ESBFHTK - ESBFBTK  
Working Hours: 7 Days/24 Hours  
Temporary Storage(Antrepo)    
Phone: 312 590 19 29 31424/31423/31422
Fax 212 463 21 65  
E-mail ankcargoordino@thy.com; ankcargogumruk@thy.com  
     
Cargo Chief    
Phone: 90 312 590 19 29 31407 /31438 (24 Hours)
Ankara Cargo Management Working Hours    
Cargo Reservation, Ordino, Tracing 08:30 - 17:30  
Domestic Cargo, Handling: 24 Hours  








Adana

Department   Extention
Cargo Mngmnt. / Airport    
Phone: 322 433 21 21 30506
Email: adacargo@thy.com  
Faks: 322 435 99 35  
SITA: ADAFNTK  
Cargo Chief    
Phone: 322 433 21 21 30534
Cargo Reservation    
Phone: 322 433 21 21 30530-30535
Email: adanacargomg@thy.com;  
SITA: ADAFHTK  
Working Hours: 7 Days/08:30-17:30  
Tracing    
Phone: 322 433 21 21 30574
E-mail: adatracing@thy.com  
Cargo Sales & Marketing    
Phone: 322 433 21 21  
Email: adanacargomg@thy.com  30577-30534
Ordino    
Phone: 322 433 21 21 30522
Email: adanacargomg@thy.com 30571
SITA: ADAFHTK  
Working Hours: 7 Days/08:00-17:00  
Domestic Cargo    
Phone: 322 433 21 21 30547
Working Hours: 7 Days/24 Hours  
Document Acceptance    
Phone: 322 433 21 21 30547
E-mail: adanacargomg@thy.com  
Cargo Deliverance    
Phone: 322 433 21 21 30548
Import Cargo    
Phone: 322 433 21 21 30549-30571
E-mail: adanacargomg@thy.com  
SITA: ADAFHTK  
Adana Cargo Management Working Hours;    
Cargo Reservation,Ordino 08:00 - 17:00  
Domestic Cargo, Handling: 24 Hours  





Antalya

Department   Extention
Cargo Mngmnt. / Airport    
Phone: 242 320 63 63 30750
Faks: 242 330 32 20   
E-mail: aytcargo@thy.com  
SITA: AYTFNTK  
Cargo Chief    
Phone: 242 320 63 63 30753
E-mail:: antalyaCargogenel@thy.com  
SITA: AYTFHTK  
Sales and Marketing    
Phone: 242 320 63 63 30789-30751
Faks: 242 320 32 20  
E-mail: antalyaCargorezervasyon@thy.com  
Domestic & International Cargo (Handling)    
Phone: 242 320 63 63-76  
  242 320 63 63 30757
Faks: 242 320 32 30  
E-mail: antalyaCargohandling@thy.com  
SITA: AYTFHTK  
Working Hours: 7 Days/24 Hours  
International Cargo Reservation
Telefon: 242 320 63 74  
E-posta: antalyakargorezervasyon@thy.com  
Cargo Reservation    
Phone: 242 320 63 63-74 30754
E-mail: antalyaCargorezervasyon@thy.com  
SITA: AYTFHTK  
Working Hours: 7 Days/08:30-17:30  
Ordino / Declaration    
Phone 242 320 63 63 30759 / 30756
E-mail: ordinoozetbeyan@thy.com  
SITA: AYTFHTK  
Working Hours: 7 Days/08:30-17:30  
Accounting    
Phone: 242 320 63 63 30752
E-mail: acargo@thy.com  
SITA: AYTFHTK  
Working Hours: 7 Days / 08:30-17:30  
Antalya Cargo Management Working Hours    
Cargo Reservation,Ordino, Accounting, Temporary Storage: 08:30 - 12:00 / 13:00 - 17:30  
Cargo Shift on Duty: 7 Days/24 Hours  








İzmir

Department   Extention
Cargo Management / Airport    
Phone (Manager): 232 274 21 59  
Faks: 212 463 21 17  
SITA: ADBFNTK  
E-mail: adbcargo@thy.com  
Cargo Chief    
Phone: 232 274 23 00 30205
Faks: 232 274 20 51  
Cargo Reservation    
Phone: 232 274 23 00 30270 / 30271
  232 274 38 73  
  232 274 37 61  
Faks: 232 274 20 51  
E-mail: izmcargorezervasyonmg@thy.com  
Working Hours: 7 Days / 08:30-17:30  
Cargo Shifts Chiefment    
Phone: 232 274 23 00 30272
Faks: 232 274 20 51  
Handling / Domestic Cargo    
Phone: 232 274 23 00 30273/ 30274/ 30275
Faks: 232 274 20 51  
SITA: ADBFBTK  
E-mail: izmhandlingmg@thy.com  
Cargo Tracing
Phone: 232 274 23 00 30277
Faks: 212 463 21 17/232 274 20 51  
SITA: ADBFTTK  
E-mail: izmcargotracing@thy.com  
Ordino / Declaration    
Phone: 232 274 23 00 30278/30279/30280
Email: izmimporttracing@thy.com  
Working Hours: 7 Days / 08:30-17:30  
Accounting    
Phone: 232 274 23 00 30281-30282-30283
Working Hours: 7 Days/08:30-17:30  
Temporary Storage    
Phone: 232 274 23 00 30276
Working Hours: 7 Days/08:30-17:30  
İzmir Cargo Maangement Working Hours    
Cargo Reservation,Ordino, Accounting, Temporary Storage: 08:30 - 17:30  
Cargo Shift on Duty: 7 Days/08:30-17:30